Frequently Asked Questions

TenancyLink is a revolutionary bond payment facility designed for tenants and property managers, aimed at streamlining the rental application and bond payment processes.

Renting a home can be financially draining, especially with the added burden of paying a rental bond upfront. At TenancyLink, we offer a quick and easy rental and bond application solution, simplifying the process and providing a secure and transparent payment experience for both landlords and tenants.

Our deposits are fully refundable in case of significant property issues during inspection or if lease agreements cannot be reached. TenancyLink not only streamlines the rental application and bond payment processes but also protects your rental deposit to prevent scams. We hold the payment until you are satisfied with the property, ensuring your deposit is safe and secure.

Our interest rates are competitive and vary based on the bond amount and term. We offer flexible payment options with rates starting from as low as 5.9% per annum. Contact our team for a personalized quote based on your specific requirements.

If your approval has been confirmed, you can proceed with the deposit. Our team will guide you through the next steps, including bond lodgement with the RTA and property handover arrangements.

At this stage, we are unable to pre-approve applicants for bond loans. You must already be approved for a rental property before we can accurately assess you against our lending criteria.

You will receive an email confirmation within 24 hours of your application. Our team will also contact you via phone to discuss the next steps and answer any questions you may have.

TenancyLink provides property managers with professional bond handling, simplified tenant screening, and Australian tenancy compliance. We streamline the rental process, reduce administrative burden, and ensure secure bond management for all parties involved.

The complete application process typically takes 24-48 hours from submission to approval. Our streamlined system ensures quick processing while maintaining thorough verification standards.

As a nationwide platform, TenancyLink operates under strict oversight and complies with all Australian tenancy laws and regulations. This means:

• We follow Australian tenancy standards for tenant protection
• All our processes comply with Australian rental legislation
• We have professional oversight and accountability
• Tenant rights are fully protected under Australian guidelines
• We reduce legal risks for both tenants and property owners

This affiliation ensures you're working with a trusted, regulated platform that prioritizes your safety and satisfaction.

Our 100% refund policy is designed to protect tenants when renting from private landlords. Here's how it works:

• Complete Protection: If you're not satisfied with your rental property, we provide a full refund of all payments
• No Questions Asked: We don't require extensive explanations - your satisfaction is our priority
• Quick Processing: Refunds are processed within 5-7 business days
• Property Verification: We verify properties and landlords before securing them for you
• Risk-Free Renting: This policy makes renting from private landlords completely safe

This guarantee ensures you can rent with confidence, knowing your money is protected if the property doesn't meet your expectations.

Renting from private landlords can be risky, but TenancyLink makes it completely safe and secure:

• Landlord Verification: We screen and verify all private landlords to ensure they meet our standards
• Property Quality: We verify property conditions before securing them for you
• Financial Protection: All payments flow through our secure platform with 100% refund guarantee
• Professional Oversight: Australian tenancy standards ensure compliance with all rental laws
• Tenant Satisfaction: Our primary goal is ensuring you're completely happy with your rental

Instead of taking risks with private landlords, let us handle the verification and protection while you focus on finding your perfect home.

TenancyLink provides comprehensive support for private house owners to ensure tenant satisfaction and successful rentals:

• Tenant Satisfaction: We guarantee tenant happiness and successful moves into your property
• Payment Management: We handle all payment processing with complete transparency
• Quality Applications: We screen and manage all property applications to find committed tenants
• Government Compliance: Our Australian tenancy standards compliance ensures you meet all legal requirements
• Risk Reduction: We reduce vacancies and legal risks while protecting your investment

Partner with us to ensure your tenants are happy, your payments are secure, and your properties are well-maintained.

You'll need to provide proof of identity, income verification, rental property details, and landlord approval. Our online application form will guide you through all required documentation.

No, there is no minimum or maximum bond value requirement. We can accommodate bonds of any size, from small deposits to large commercial bonds.

You can cancel your application at any time before approval without any fees. Once approved, cancellation terms will depend on your specific agreement and circumstances.